Refined Spaces Quality Guarantee & Refund Policy
Last updated: 16/10/2025
Our Promise
At Refined Spaces Cleaning Company, we take pride in delivering a premium, detail-focused clean every time. Our goal is simple — to leave every space immaculate, with standards that meet or exceed your expectations.
We stand by our work with a 100% Satisfaction Guarantee. If you’re not completely happy with the service, we’ll make it right — quickly, fairly, and with no hassle.
1. Satisfaction Guarantee
If you are dissatisfied with any part of your clean:
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Notify us within 24 hours of the service.
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We will arrange a free re-clean of the affected area as soon as possible.
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The re-clean must take place within 5 days of the original appointment.
Our aim is to ensure that every customer feels confident recommending us and booking again.
2. Refund Eligibility
Refunds may be offered only when a re-clean is not possible or fails to resolve the issue, and at the discretion of management.
Refunds will not be issued for:
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Areas or items excluded from the original booking.
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Situations where the property was heavily soiled or hazardous beyond the agreed service level.
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Changes in client preference after the service has been completed.
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Work completed according to the agreed scope and checklist.
If approved, refunds will be processed within 7 working days via the original payment method.
3. Quality Control
Our cleaners follow a structured quality checklist and receive regular performance reviews.
Supervisors may perform spot checks to ensure all standards meet Refined Spaces’ quality level — The Art of Immaculate Living.
4. Communication and Feedback
We welcome all feedback, good or bad — it helps us improve.
You can contact us directly at:
📧 southcoastshine25@gmail.com
📞 07775241405
5. Our Values
We believe trust and transparency are the foundation of great service.
Every client receives honesty, reliability, and respect — guaranteed.
Refined Spaces Cleaning Company
Premium local cleaning. The art of immaculate living.