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Privacy Policy

Privacy Policy

Last updated: 16/10/1025

1. Introduction

Refined Spaces Cleaning Company ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you contact us, book a service, or visit our website.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business name: Refined Spaces Cleaning Company
Address: Telmar House, TQ28JG
Email: 
Phone: [Insert Phone Number]
Website: [Insert Website, if applicable]
Data Controller: Refined Spaces Cleaning Company

3. Information We Collect

We may collect the following personal data:

  • Contact details – name, address, phone number, and email.

  • Service details – information about the property or space we clean.

  • Payment information – only as required to process transactions (we do not store full card details).

  • Communication records – emails, texts, or messages related to bookings or enquiries.

We may also collect non-identifiable information automatically through website cookies (if applicable), such as browser type or pages visited.

4. How We Use Your Information

We use your information to:

  • Provide and manage cleaning services.

  • Respond to enquiries and customer support requests.

  • Manage payments, invoicing, and accounting.

  • Improve our services and customer experience.

  • Send appointment confirmations or reminders.

  • Comply with legal or regulatory obligations.

5. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Contract: To fulfil an agreement with you (e.g. providing cleaning services).

  • Consent: When you have given us clear permission to use your data.

  • Legitimate interest: For business administration and service improvement.

  • Legal obligation: When required by law (e.g. for tax records).

6. Sharing Your Information

We only share data when necessary and only with:

  • Trusted subcontractors or staff (bound by confidentiality).

  • Payment processors or accounting systems.

  • Legal or regulatory authorities when required.

We never sell or trade your personal data with third parties.

7. Data Retention

We keep your personal data only for as long as necessary:

  • Customer and invoice records – up to 6 years (for tax/legal compliance).

  • Enquiry data – up to 12 months if no service agreement is made.
    After that, data is securely deleted or anonymised.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Object to or restrict processing.

  • Withdraw consent at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise your rights, contact us at [Insert Contact Email].

9. Data Security

We take data security seriously and use appropriate measures to protect your information against unauthorised access, loss, or misuse. Digital records are password-protected, and paper records are stored securely.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will always be available on our website or upon request.

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